Reservation Sales Agent/Vacation Specialist

Carolina Beach Realty is a local property management, rental, and sales company. As such, we strive to create an environment in which each of our employees understands expectations and can perform their individual responsibilities professionally while contributing to the company's overall success.

Position Summary: The Reservation Sales Agent’s primary responsibility is to capture as many reservations as possible a possible by using effective selling techniques and all available tools. They are sales-minded, customer-focused, and detail oriented with a high degree of computer literacy, the willingness to learn new processes, and work in a dynamic work environment as a team.

Essential Duties and Responsibilities:

• Assist guests in booking future reservations.

• Promptly follow up with guest inquiry leads for second chance bookings.

• Answer telephone calls and emails professionally.

• Maintain potential and current guest profile information.

• Assist Customers with questions regarding their existing reservations.

• Maintain professional relations with other departments to direct guest requests and needs to the appropriate department clearly and efficiently.

• Provide general knowledge of the properties and surrounding area including restaurants, entertainment, special events, and general directions.

• Effectively manage daily correspondences and operational tasks to exceed customer expectations and expand customer base.

• Display effective computer literacy and be familiar with the Microsoft 365 and business-related software.

• Maintain the cleanliness and appealing presentation of the front office entrance and front counter.

Physical Demands - While performing the duties of this job, the employee must regularly sit, use hands of r computer, and do manual tasks, walk, reach with arms and hands, lift weights from 10 to 50 pounds.

Work Environment - The work environment is a group office setting. The employee must be able to focus in a busy work setting with moderate activity and noise.

Education and/or Experience - High school diploma/GED, one to three months related experience and/or training, or equivalent combination of education and experience.

Starting Pay $18.00hr

Medical/Dental/Vision Insurance offered.

401k match, Paid PTO, Paid Holidays